At Isaac Cycle we strive for the best quality in our products. Unfortunately, it happens that a product does not fully function as we promise. We obviously do not want this and we are happy to help you further to find the best solution. Go to the return form via the orange button and enter your details and the information about your return. Then click send. When our service department receives your information, they will inform you of further steps to take. Wait with the return of your article until you have received confirmation from our service department. In this way we solve it as quickly as possible for you and you can get back on the road with your Isaac products!
Please note, the above return request does not apply to the return of Isaac frames but only to products from the Isaac webshop. For service or return requests from your Isaac frame, we advise you to visit your Isaac dealer. They will continue to work on this.
A warranty period of 2 years is valid on all Isaac Cycle items from our webshop. This warranty only applies to production errors.
You have the right to revoke the agreement within a period of 14 days without giving a reason. The withdrawal period expires 14 days from the day you, or a third party, other than the carrier designated by you, is in physical possession of the goods. In order to exercise the right of withdrawal, you must inform us clearly in writing, by post, fax or e-mail, regarding your withdrawal from the contract. You can use the withdrawal form, but you are not obliged to do so. You can also submit a return shipment request for a purchased item via 'My Account'. This intention to exercise your right of withdrawal must be sent to us before the withdrawal deadline has expired.
If you withdraw from the agreement, you will receive a full refund of all payments you have made up to that point, including standard delivery costs (not including any additional costs charged if you had requested a more expensive delivery option). This refund will be issued promptly and no later than 14 days after we have been informed of your decision to withdraw from the agreement. If you only return part of your order, the delivery costs will not be refunded. We will refund you using the same mode of payment with which you made the original transaction unless you expressly agree otherwise. In any event, you will not incur any bank charges as a result of the refund. We may wait until we have received the returned goods, or we have received proof that 5 the goods have been sent, before processing the refund, whichever occurs first. You must return or hand over the goods to us without any delay, but no later than 14 days after the day on which you notified us of your decision to withdraw from the agreement. The cost of returning the goods to us will be at your expense. Our return address is Tomeikerweg 31, 6161 RB, Geleen, the Netherlands. You shall be liable for any reduction in the value of the goods resulting from the use of the goods, which goes beyond that necessary to establish the nature, characteristics and functioning of the goods.
You can use this form of withdrawal, but you are not obliged to do so.