Why do you need my personal data?
We need your personal data for various reasons. For example, we use it for processing your orders. Don’t worry, though, all customer data is stored and processed by us in accordance with the Personal Data Protection Act.
Obviously the data is for our use only and we do not sell it on to third parties. We would not want to do that anyway. We only share the personal data you give us with third parties if they need it to process your orders.
We use your personal data for the following purposes:
• Sending your orders;
• Processing your payments;
• Sending our newsletters;
• Phoning or e-mailing if this is necessary for us to carry out our services;
• Informing you about changes to our services or products;
• Offering you the chance to create an account;
• Improving our services;
• Analysing your behaviour on our website, which helps us improve the website and adapt our range of products and services in line with your preferences;
• Monitoring your surfing behaviour on different websites, which enables us to adapt our products and services to your needs.
Who is responsible for my private data?
The www.isaac-cycle.com website and the online services associated with it are made available to you by Tehava B.V. (referred to as Tehava), based at Tomeikerweg 31, 6161 RB Geleen, and listed in the Chamber of Commerce trade register under number 140 39 487. The following policy applies with regard to protecting your privacy.
Tehava guarantees as far as possible to protect the privacy of every visitor to the website. That means we make every possible effort to safeguard your personal data.
Below you will find which personal data we process, how long we store it, whether you may view your data, and how we protect it.
What personal data do you collect about me, and why?
We collect different types of information about you. Your personal data, such as name, address, and e-mail address, and other information, such as your browsing behaviour on our website, when you logged in, and what device you have used to visit our website.
We need personal data, for example, to ensure that your orders are delivered to your home address. It can also be needed for providing you with an additional service in relation to the purchase of a product, for complying with our guarantee obligations, or for product recalls.We use other information, for example, to inform you personally about particular products, or for making special offers, personally tailored to your needs.
We also use information for improving our products and services, for example, to help us become even more service-oriented.
Below is an overview of the personal data that we process:
• First name and surname
• Date of birth
• Telephone number
• E-mail address
• IP address
• Other personal data that you actively provide in e-mail or other correspondence and by phone
• Location information
• Data about your activities on our website
• Internet browser and type of device
• Bank account number
Do you process special or sensitive personal data?
We make every effort not to gather the data of visitors to the website who are less than 16 years of age, unless they have the permission of their parents our guardian. Although we would like to be able to do so, we are unable to verify whether a visitor to our website is aged under 16. We therefore advise parents to involve themselves in the online activities of their children. This will prevent data about children being collected without their parents’ permission. If you believe that we have collected personal data about a minor without their parents’ permission, please contact us at firstname.lastname@example.org or on +31 (0)46 457 27 98. We will immediately rectify the situation and delete the information in question.
How long do you keep my personal data?
We keep your data for a long time, but never longer than necessary for carrying out activities, unless the law obliges us to do so.
• Sending newsletters.
We store your e-mail address, first name, and surname in Spotler/MailPlus. Your data is stored indefinitely. You may unsubscribe whenever you wish by using the link at the bottom of each newsletter.
• Creating an account.
We store the data you entered when creating your account. We also use this data whenever you place an order. Your data is stored indefinitely. You may delete your account whenever you wish. If you send an e-mail to email@example.com or phone + 31 (0)46 457 27 98, we will delete your account.
• Getting in touch.
As soon as you contact us by e-mail, we store the data you send, such as your name, company and e-mail address, on our mail server. We keep e-mails for no more than two years.
• Google Analytics.
With Google Analytics, you need have no worries about potentially sensitive information. The data collected on the website by Google Analytics is anonymous - that is, it cannot be linked to your name, company, or e-mail address. We retain this data in Google Analytics indefinitely.
I would like to view, alter, or delete my data.
You of course have the right to view, correct, or delete your own personal data. You also have the right to withdraw your consent to your data being processed and to object to your personal data being processed by us, and you have the right to data portability. This means you may submit a request to us for your personal data that we hold to be sent to you in a computer file. You may send requests to view, correct, delete, or transfer your personal data, to withdraw your consent or object to your personal data being processed, to firstname.lastname@example.org. You may also do so in writing, of course. Our address is: Isaac Cycle, Tomeikerweg 31, 6161 RB Geleen. To be certain that any request to view data has actually come from you, we ask that you enclose a copy of an identity document with your request. Before you do so, you should first black out the photograph, the MRZ (machine readable zone, the area containing the numbers at the bottom of your passport), the passport number, and your Citizen Service Number (if shown). This is to protect your privacy. We will respond to your request as soon as possible, but at the latest in 10 working days.
How do you protect my data?
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted publication, and unauthorised alterations. If you suspect that we have not made your data sufficiently secure or is there any evidence of misuse, please contact our customer service department. We will resolve the issue as quickly as possible.
Cookies, or similar techniques, that we use
We use functional, analytic, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone the first time you visit our website. This means that, whenever you visit the website again, it is attuned to the preferences you showed during your first visit.
We also place cookies that keep track of your surfing behaviour so that we can offer you content and advertisements that match your need. We inform you about these cookies during your first visit to our website and ask you for your permission to place them. You may opt not to accept cookies by altering your browser settings so that it no longer stores them. You can also use your browser settings to delete all previously stored information.
We reserve the right to publish your data if there is a legal obligation to do so, or if we regard it as justifiable in order to comply with a legal request or proceedings, or to protect our rights, property, and security. We will of course always endeavour to respect your right to privacy.