Download Terms and Conditions here
Download the model form for right of withdrawal Isaac
Are
you not satisfied with the handling of your complaint? Then you can submit this
to the Disputes Committee of Thuiswinkel.org, Postbus 90600, 2509 LP Den Haag (www.sgc.nl).
You can also submit your complaint to the Disputes Committee via the European
ODR Platform (http://ec.europa.eu/consumers/odr/).
Index:
Article 1 - Definitions
Article 2 - Identity of the trader
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 -
Customers’ obligations in case of withdrawal
Article 8 - Customers who exercise their right of
withdrawal and the costs involved
Article 9 - Traders’ obligations in case of
withdrawal
Article 10 - Precluding the right of withdrawal
Article 11 - The price
Article 12 - Contract fulfilment and extra guarantee
Article 13 - Delivery and implementation
Article 14 - Extended duration transactions:
duration, termination and prolongation
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Branch guarantee
Article 19 - Additional or different stipulations
Article 20 - Amendment to the general terms and
conditions of Thuiswinkel.org
Article 1 - Definitions
The following definitions apply in
these terms and conditions:
1.
Supplementary agreement: an agreement in which a consumer
obtains products, digital content and/or services via a distance contract, and
a trader or a third party delivers these products, digital content and/or
services in accordance with an agreement between that third party and the
trader;
2.
Withdrawal period: the period within which a consumer
can make use of his right of withdrawal;
3.
Consumer: a natural person whose actions are not
carried out for objectives relating to the course of a trade, a profession or a
business;
4. Day: calendar day;
5.
Digital content: data that are produced and
supplied in digital form;
6.
Extended duration transaction: a distance contract relating to a
series of products and/or services, whereby the obligation to supply and/or
purchase is spread over a period of time;
7.
Durable medium: every means - including emails -
that enables a consumer or trader to store information that is addressed to him
in person in a way that facilitates its future use or consultation during a period
that is in keeping with the objective for which the information is intended,
and which facilitates the unaltered reproduction of the stored information;
8.
Right of withdrawal: the possibility for a consumer to
waive a distance contract within the withdrawal period;
9.
Trader: a natural or legal person who is a member of
Thuiswinkel.org and who offers products, (access to) digital content and/or
services to consumers from a distance;
10. Distance contract: a contract concluded between a trader and a consumer within the
framework of system organized for the distance sale of products, digital
content and/or services, whereby sole or partly use is made of one or more
techniques for distance communication up to and including the moment that the
contract is concluded;
11. Model form for right of withdrawal: the European model form for right of
withdrawal that is included in Appendix I of these terms and conditions. The
trader is not obliged to provide Appendix I if the consumer has no right of
withdrawal with regard to his order;
12. Technique for distance communication: means that can be used for communication
regarding the offer made by the trader and concluding a contract, without the
necessity of the consumer and trader being in the same place at the same time.
Article 2 - Identity of the trader
Name trader: (name according to the
articles of association, plus any trade name)
Registered address:
Office address, should this differ
from the registered address;
Telephone number and time(s) at
which the trader can be contacted by telephone:
Email address:
Chamber of Commerce number:
VAT identification number:
Should the activity of the trader be
subject to a relevant licensing system: the data of the supervising authority.
Should the trader practice a
regulated profession:
- the professional association or organization
with which he is affiliated;
- the
professional title, the town/city in the EU or EEA where this was granted;
- a reference
to the professional rules that apply in the Netherlands and instructions as to
where and how these professional rules can be accessed.
Article 3 -
Applicability
1.
These
general terms and conditions apply to every offer made by a trader and to every
distance contract that has been realized between an trader and a consumer.
2.
Prior
to the conclusion of a distance contract, the text of these general terms and
conditions will be made available to the consumer. If this is not reasonably
possible, the trader will indicate, before the distance contract is concluded,
in what way the general terms and conditions are available for inspection at
the trader’s premises and that they will be sent free of charge to the
consumer, as quickly as possible, at the consumer’s request.
3.
If
the distance contract is concluded electronically, then, contrary to the
previous paragraph, and before the distance contract is concluded, the consumer
will be provided with the text of these general terms and conditions
electronically, in such a way that the consumer can easily store them on a
durable data carrier. If this is not reasonably possible, then before
concluding the distance contract, the trader will indicate where the general
terms and conditions can be inspected electronically and that at his request
they will be sent to the consumer free of charge, either electronically or in
some other way.
4.
In
cases where specific product or service-related terms and conditions apply in
addition to these general terms and conditions, the second and third paragraphs
apply by analogy and the consumer can always invoke the applicable condition
that is most favorable to him in the event of incompatible general terms and
conditions.
Article 4 - The offer
1.
If
an offer is subject to a limited period of validity or is made subject to
conditions, this will be explicitly mentioned in the offer.
2.
The
offer contains a complete and accurate description of the products, digital
content and/or services being offered. The description is sufficiently detailed
to enable the consumer to make a proper assessment of the offer. If the trader
makes use of illustrations, these will be a true representation of the products
and/or services being offered. The trader is not bound by obvious errors or
mistakes in the offer.
3.
Every
offer contains information that makes it clear to the consumer what rights and
obligations are related to the acceptance of the offer.
Article 5 - The
contract
1.
The
contract will be concluded, subject to that which is stipulated in paragraph 4,
at the moment at which the consumer accepts the offer and the conditions
thereby stipulated have been fulfilled.
2.
If
the consumer has accepted the offer electronically, the trader will immediately
confirm receipt of acceptance of the offer electronically. The consumer can
dissolve the contract as long as this acceptance has not been confirmed by the
trader.
3.
If
the contract is concluded electronically, the trader will take suitable
technical and organizational measures to secure the electronic transfer of data
and he will ensure a safe web environment. If the consumer is able to pay
electronically, the trader will take suitable security measures.
4.
The
trader may obtain information – within statutory frameworks – about the
consumer’s ability to fulfill his payment obligations, as well as about facts
and factors that are important for the responsible conclusion of the distance
contract. If that research gives the trader proper grounds for declining to
conclude the contract, then he has a right, supported by reasons, to reject an
order or application or to bind its implementation to special conditions.
5.
The
trader will send to a consumer, at the latest when delivering a product,
service or digital content, the following information, in writing, or in such a
way that the consumer can store it on an accessible durable medium:
a. the office address of the trader’s business
location where the consumer can lodge complaints;
b. the conditions under which the consumer can
make use of the right of withdrawal and the method for doing so, or a clear
statement relating to preclusion from the right of withdrawal;
c. information on guarantees and existing
after-sales service;
d. the price, including all taxes on the
product, service or digital content; the costs of delivery insofar as
applicable, and the method of payment, delivery or implementing the distance
contract;
e. the requirements for terminating the
contract, if the duration of the contract exceeds one year or if it is
indefinite;
f. if the consumer has a right of withdrawal,
the model form for right of withdrawal.
6.
In
case of an extended duration contract, the stipulation in the previous
paragraph applies only to the first delivery.
Article 6 - Right of withdrawal
Upon delivery of
products
1.
When
purchasing products, a consumer has the right to dissolve a contract, without
giving reasons, during a period of at least 14 days. The trader is allowed to
ask a consumer for the reason of this dissolution, but the consumer is under no
obligation to state his/her reason(s).
2.
The
period stipulated in para. 1 commences on the day after the product was
received by the consumer, or a third party designated by the consumer, who is
not the transporting party, or:
a. if the consumer has ordered several products:
the day on which the consumer, or a third party
designated by the consumer,
received the last product. The trader may refuse a single order for several
products with different delivery dates, provided he clearly informed the
consumer of this prior to the ordering process.
b. if the delivery of a product involves different
deliveries or parts: the day on which the consumer, or a third party designated
by the consumer, received the last delivery or the last part;
c. with contracts for the regular delivery of
products during a given period: the day on which the consumer, or a third party
designated by the consumer, received the last product.
Upon delivery of
services and digital content that is not supplied on a material medium:
3.
A
consumer has the right to dissolve a contract, without giving reasons, for the
supply of digital content that is not supplied on a material medium during a
period of at least fourteen days. The trader is allowed to ask a consumer for
the reason of this dissolution, but the consumer is under no obligation to
state his/her reason(s).
4.
The
period stipulated in para. 3 commences on the day after the contract was
concluded.
Extended withdrawal
period for products, services and digital content that is not supplied on a
material medium in the event a consumer was not informed about the right of
withdrawal:
5.
If
the trader did not provide the consumer with the statutorily obligatory
information about the right of withdrawal or if the model form was not
provided, the withdrawal period ends twelve months after the end of the
originally stipulated withdrawal period based on the previous paragraphs of
this article.
6.
If
the trader provided the consumer with the information referred to in the
previous paragraph within twelve months of the commencing date of the original
withdrawal period, the withdrawal period shall end 14 days after the day on
which the consumer received the information.
Article 7 - Consumers’
obligations during the withdrawal period
1.
During
the withdrawal period, the consumer shall treat the product and its packaging
with care. He shall only unpack or use the product in as far as necessary in
order to assess the nature, characteristics and efficacy of the product. The
point of departure here is that the consumer may only handle and inspect the
product in the same way that he would be allowed in a shop.
2. The consumer is only liable for the
product’s devaluation that is a consequence of his handling the product other
than as permitted in para. 1.
3.
The
consumer is not liable for the product’s devaluation if the trader did not
provide him with all the statutorily obligatory information about the right of
withdrawal before the contract was concluded.
Article 8 - Consumers
who exercise their right of withdrawal and the costs involved
1.
A
consumer who wants to exercise his right of withdrawal shall report this to the
trader, within the withdrawal period, by means of the model form for right of
withdrawal or in some other unequivocal way.
2.
As
quickly as possible, but no later than 14 days after the day of reporting as
referred to in para. 1, the consumer shall return the product, or hand it over
to (a representative of) the trader. This is not necessary if the trader has
offered to collect the product himself. The consumer will in any case have
complied with the time for returning goods if he sends the product back before
the withdrawal period has lapsed.
3.
The
consumer returns the product with all relevant accessories, if reasonably
possible in the original state and packaging, and in accordance with the
reasonable and clear instructions provided by the trader.
4.
The
risk and the burden of proof for exercising the right of withdrawal correctly
and in time rest upon the consumer.
5.
The
consumer bears the direct costs of returning the product. If the trader has not
declared that the consumer shall bear these costs or if the trader indicates a
willingness to bear these costs himself, then the consumer shall not be liable
to bear the costs of returning goods.
6.
If
the consumer exercises his right of withdrawal, after first explicitly having
asked that the service provided or the delivery of gas, water or electricity
not prepared for sale shall be implemented in a limited volume or a given
quantity during the period of withdrawal, the consumer shall owe the trader a
sum of money that is equivalent to that proportion of the contract that the
trader has fulfilled at the moment of withdrawal, in comparison with fulfilling
the contract entirely.
7.
The
consumer shall bear no costs for implementing services or the supply of water,
gas or electricity not prepared for sale – in a limited volume or quantity – or
for delivering city central heating, if:
a. the trader
did not provide the consumer with the statutorily obligatory information about
the right of withdrawal, the costs payable in the event of withdrawal or the
model form for right of withdrawal, or:
b. the consumer
did not explicitly ask about the commencement of implementing the service or
the delivery of gas, water, electricity or city central heating during the
period of withdrawal.
8.
The
consumer shall bear no costs for the entire or partial supply of digital
content that is not supplied on a material medium, if:
a. prior to
delivery, he did not explicitly agree to commencing fulfilment of the contract
before the end of the period of withdrawal;
b. he did not
acknowledge having lost his right of withdrawal upon granting his permission;
or
c. the trader
neglected to confirm this statement made by the consumer.
9.
If
a consumer exercises his right of withdrawal, all supplementary agreements are
legally dissolved.
Article 9 - Traders’
obligations in a case of withdrawal
1.
If
the trader makes it possible for a consumer to declare his withdrawal via
electronic means, then after receiving such a declaration, he sends immediate
confirmation of receipt.
2.
The
trader reimburses the consumer immediately with all payments, including any
delivery costs the trader charged for the returned product, though at the
latest within 14 days after the day on which the consumer reported the
withdrawal. Except in cases in which the trader has offered to retrieve the
product himself, he can postpone refunding until he has received the product or
until the consumer proves he has returned the product, depending on which
occurs earlier.
3.
For
any reimbursement, the trader will use the same payment method that was
initially used by the consumer, unless the consumer agrees to another method.
Reimbursement is free of charge for the consumer.
4.
If
the consumer chose an expensive method of delivery in preference to the
cheapest standard delivery, the trader does not have to refund the additional costs
of the more expensive method.
Article 10 - Precluding the right of withdrawal
The trader can preclude the right of
withdrawal for the following products and services, but only if the trader
stated this clearly when making the offer, or at least in good time prior to
conclusion of the contract:
1.
Products
or services whose prices are subject to fluctuations on the financial market
over which the trader has no influence and which can occur within the period of
withdrawal;
2.
Contracts
concluded during a public auction. A public auction is defined as a sales
method whereby a trader offers products, digital content and/or services at an
auction, under the directions of an auctioneer, and whereby the successful
purchaser is obliged to purchase the products, digital content and/or services;
3.
Service
contracts, after full completion of the service, but only if:
a. implementation
started with the explicit prior agreement of the consumer; and
b. the consumer
declared having lost his right or withdrawal as soon as the trader had
completed the contract in full;
4.
Package
travels, package holidays and package tours as referred to in article 7:500 BW
and contracts on passenger transport;
5.
Service
contracts providing access to accommodation, if the contract already stipulates
a certain date or period of implementation and other than for the purpose of
accommodation, the transport of goods, car rental services and catering;
6.
Contracts
relating to leisure activities, if the contract already stipulates a certain
date or period of implementation;
7.
Products
manufactured according to the consumer’s specifications, which were not
prefabricated and were made based on a consumer’s specific choice or decision,
or which are clearly intended for a specific person;
8.
Products
subject to rapid decay or with a limited shelf-life;
9.
Sealed
products that, for reasons relating to the protection of health or hygiene, are
unsuited to returning and whose seal was broken subsequent to delivery;
10. Products that, due to their nature,
have been irretrievably mixed with other products;
11. Alcoholic drinks whose price was
agreed when concluding the contract, but the delivery of which can only take
place after 30 days, and the actual value of which depends on market
fluctuations over which the trader has no influence;
12. Sealed audio/video-recordings and
computer apparatus whose seal was broken after delivery;
13. The delivery of digital content
other than on a material medium, but only if:
a. a.the delivery
commenced with the consumer’s explicit prior agreement, and
b. b.the consumer
declared that this implied his having lost his right of withdrawal.
Article 11 - The price
1.
During
the period of validity indicated in the offer, the prices of the products
and/or services being offered will not be increased, except for price changes
in VAT-tariffs.
2.
Contrary
to the previous paragraph, the trader may offer products or services at
variable prices, in cases where these prices are subject to fluctuations in the
financial market over which the trader has no influence. The offer must refer
to this link with fluctuations and the fact that any prices mentioned are
recommended prices.
3.
Price
increases within 3 months after the contract was concluded are only permitted
if they are the result of statutory regulations or stipulations.
4.
Price
increases more than 3 months after the contract was concluded are only
permitted if the trader stipulated as much and:
a. a.they are the
result of statutory regulations or stipulations; or
b. b.the consumer
is authorized to terminate the contract on the day on which the price increase
takes effect.
5.
Prices
stated in offers of products or services include VAT.
Article 12 - Contract
fulfilment and extra guarantee
1.
The
trader guarantees that the products and/or services fulfill the contract, the
specifications stated in the offer, the reasonable requirements of reliability
and/or serviceability and the statutory stipulations and/or government
regulations that existed on the date that the contract was concluded. If agreed
the trader also guarantees that the product is suited for other than normal
designation.
2.
An
extra guarantee arrangement offered by the trader, manufacturer or importer can
never affect the statutory rights and claims that a consumer can enforce
against the trader on the grounds of the contract if the trader failed to
fulfil his part in the contract.
3.
An
extra guarantee is defined as every commitment of a trader, his supplier,
importer or manufacturer that grants a consumer rights or claims, in excess of
those provided by law, for the event that he fails to fulfil his part in the
contract.
Article 13 - Supply
and implementation
1.
The
trader will take the greatest possible care when receiving and implementing
orders for products and when assessing applications for the provision of
services.
2.
The
place of delivery is deemed to be the address that the consumer makes known to
the company.
3.
Taking
into consideration that which is stated in article 4 of these general terms and
conditions, the company will implement accepted orders with efficient
expedition, though at the latest within 30 days, unless a different period of
delivery has been agreed. If delivery suffers a delay, or if the delivery
cannot be implemented, or only partially, the consumer will be informed about
this at the latest 30 days after the order was placed. In this case, the
consumer has a right to dissolve the contract free of charge and a right to
possible damages.
4.
Following
dissolution in accordance with the previous paragraph, the trader refunds the
consumer immediately the sum he had paid.
5.
The
risk of damage and/or loss of products rests upon the trader up to the moment
of delivery to the consumer or a
representative previous designated by the consumer and announced to the
trader, unless this has explicitly been agreed otherwise.
Article 14 - Extended duration transactions: duration, termination and
prolongation
Termination
1.
The
consumer has a right at all times to terminate an open-ended contract that was
concluded for the regular supply of products (including electricity) or
services, subject to the agreed termination rules and a period of notice that
does not exceed one month.
2.
The
consumer has a right at all times to terminate a fixed-term contract that was
concluded for the regular supply of products (including electricity) or
services at the end of the fixed-term, subject to the agreed termination rules
and a period of notice that does not exceed one month.
3.
With
respect to contracts as described in the first two paragraphs, the consumer
can:
- terminate
them at all times and not be limited to termination at a specific time or
during a specific period;
- terminate
them in the same way as that in which they were concluded;
- always
terminate them subject to the same period of notice as that stipulated for the
trader.
Prolongation
4.
A
fixed-term contract that was concluded for the regular supply of products
(including electricity) or services may not be automatically prolonged or
renewed for a fixed period of time.
5.
In
departure from that which is stated in the previous paragraph, a fixed-term
contract that has been concluded for the regular supply of daily or weekly
newspapers or magazines may be automatically prolonged for a fixed term that
does not exceed three months, if the consumer is at liberty to terminate this
prolonged contract towards the end of the prolongation, with a period of notice
that does not exceed one month.
6.
A
fixed-term contract that has been concluded for the regular supply of products
or services may only be automatically prolonged for an indefinite period of
time if the consumer has at all times the right to terminate, with a period of
notice that does not exceed one month and, in the case of a contract to supply
daily or weekly newspapers or magazines regularly but less than once per month,
a period that does not exceed three months.
7.
A
fixed term contract for the regular supply, by way of introduction, of daily or
weekly newspapers and magazines (trial subscriptions or introductory
subscriptions) will not be automatically prolonged and will automatically
terminate at the end of the trial period or introductory period.
Duration
8.
If
the fixed-term of a contract exceeds one year, then after one year the consumer
has at all times a right to terminate, with a period of notice that does not
exceed one month, unless reasonableness and fairness dictate that premature
termination of the contract would be unacceptable.
Article 15 - Payment
1.
As
far as no other date is stipulated in the contract or supplementary conditions,
sums payable by the consumer should be paid within 14 days after commencement
of the withdrawal period, or in the absence of a withdrawal period within 14
days after the conclusion of the contract. In the case of a contract to provide
a service, this 14-day period starts on the day after the consumer received
confirmation of the contract.
2.
The
consumer is obliged to report immediately to the trader any inaccuracies in
payment data provided or stated.
3.
If
a consumer fails to fulfil his payment obligation(s) in good time, after the
trader has informed the consumer about the late payment, the consumer is
allowed 14 days in which to fulfil the obligation to pay; if payment is not made
within this 14-day period, statutory interest will be payable over the sum owed
and the trader has the right to charge reasonable extrajudicial costs of
collection he has incurred. These costs of collection amount to, at the most:
15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next
€5,000, with a minimum of €40. The trader can make departures from these sums
and percentages that are favorable to the consumer.
Article 16 -
Complaints procedure
1.
The
trader provides for a complaints procedure, that has been given sufficient
publicity, and will deal with a complaint in accordance with this complaints
procedure.
2.
A
consumer who has discovered shortcomings in the implementation of a contract
must submit any complaints to the trader without delay, in full and with clear
descriptions.
3.
A
reply to complaints submitted to the trader will be provided within a period of
14 days, calculated from the date of receipt. If it is anticipated that a
complaint will require a longer processing time, then the trader will reply
within 14 days, confirming receipt and indicating when the consumer can expect
a more elaborate reply.
4.
A
complaint about a product, a service or the trader’s service can also be
submitted via a complaints form on the consumer’s page of the website of
Thuiswinkel.org, www.thuiswinkel.org
The complaint is then sent both to
the trader concerned and Thuiswinkel.org.
5.
The
consumer should give the trader a time period of at least 4 weeks to solve the
complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the
disputes settlement scheme.
Article 17 - Disputes
1.
Contracts
entered into between a trader and a consumer and which are subject to these
general terms and conditions are subject only to Dutch law. If the entrepreneur
focuses his commercial activities on the country where the consumer lives, the
consumer can always appeal to the mandatory consumer law of his country.
2.
Disputes
between a consumer and a trader over the conclusion or exercising of contracts
relating to products and services to be supplied by this trader can be put
before the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/)"
3.
The
Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl) is the alternative dispute
committee, with due observance of that which is stipulated below.
4.
The
Disputes Committee will only deal with a dispute if the consumer first put his
complaint, without delay, to the trader.
5.
If
the complaint does not lead to a solution, the dispute should be submitted to
the Disputes Committee no later than 12 months after the consumer submitted the
complaint to the trader.
6.
If
a consumer wants to put a dispute before the Disputes Committee, the trader is
bound by that choice. Preferably, the consumer notifies the trader first.
7.
If
a trader wishes to put a dispute before
the Disputes Committee, then the consumer will indicate, in response to a
written request made by the trader, whether he is in contract, or prefers the
dispute to be dealt with by the competent law-court. If the consumer does not
indicate his choice to the trader within a period of five weeks, then the
trader has a right to put the dispute before the competent law-court.
8.
Rulings
of the Disputes Committee are subject to the conditions as stipulated in the
regulations of the Disputes Committee. Decisions of the Disputes Committee take
the form of binding advice.
9.
The
Disputes Committee will not deal with a dispute – or will terminate their
intervention – if the trader has been granted a suspension of payments, gone
bankrupt or has actually terminated business activities before the committee
dealt with the dispute during a session and rendered a final ruling.
10. If, alongside the Thuiswinkel
Disputes Committee, there is another competent disputes committee that is
recognized or one that is affiliated with the Disputes Committee Foundation for
Consumer Affairs (SGC) or the Complaints Institute Financial Services (Kifid),
the Thuiswinkel Disputes Committee shall preferably have jurisdiction for
disputes that relate principally to the sales method or to providing services
long-distance. For all other disputes, this this will be the other disputes
committee that is recognized by the SGC or affiliated with the Kifid.
Article 18 - Branch
guarantee
1.
Thuiswinkel.org
guarantees the fulfilment of obligations of her members in relation to binding
advices imposed on them by the Thuiswinkel Disputes Committee, unless the
member decides to put the binding advice before a law-court for verification
within two months after de date of that advice. In case of law-court
verification the suspension of the guarantee will end and the guarantee will
come into effect again upon the court ruling becoming final and conclusive,
whereby the court has declared that the binding advice has binding effect. Up
to a maximum sum of €10,000 per binding advice Thuiswinkel.org will pay this
sum to the consumer. In case of sums higher than €10,000 per binding advice,
the sum of €10,000 will be paid. In as far as the sum is higher than €10,000,
Thuiswinkel.org has the obligation to take reasonable adequate efforts to
pursue the member to fulfil the binding advice.
2.
Application
of this guarantee requires the consumer to submit a written appeal to
Thuiswinkel.org and to transfer his claim on the trader to Thuiswinkel.org. In
as far as the claim on the trader exceeds the sum of €10,000, the consumer will
be offered the possibility to transfer his claim on the trader above the sum of
€10,000 to Thuiswinkel.org, where after this organization will pursue payment
of the claim in court on her own title and costs.
Article 19 - Additional or different stipulations
Additional stipulations or
stipulations that differ from these general terms and conditions, may not be
detrimental to the consumer and should be recorded in writing, or in such a way
that consumers can store them in a readily accessible manner on a durable
medium.
Article 20 - Amendment
to the general terms and conditions of Thuiswinkel.org
1.
Thuiswinkel.org
will only amend these general terms and conditions after consultation with the
Consumers’ Association.
2.
Amendments
to these terms and conditions will only come into effect after they have been
published in the appropriate way, on the understanding that where amendments
apply during the validity of an offer, the stipulation that is most favorable
to the consumer will prevail.
Thuiswinkel.org
P.O. Box 7001, 6710 CB EDE, the
Netherlands.
Rights can only be derived on the
basis of the Dutch version of these general terms and conditions.
Appendix I: Model form for right of withdrawal
Model form for right of withdrawal
(this form should only be completed
and returned if you want to withdraw from the contract)
- To: [trader’s name]
[trader’s geographic address]
[trader’s fax number, if available]
[trader’s e-mail address or electronic address]
- I/we*
herewith inform you that, in respect of our contract regarding
The sale
of the following products: [description of the product}*
The
delivery of the following digital content: [description of the digital
content]*
The supply
of the following service: [description of the service]*
I/we*
exercise our right of withdrawal.
- Ordered
on*/received on* [date of ordering services or receiving goods]
- [Consumer(s)’
name]
- [Consumer(s)’
address]
- [Consumer(s)’
signature] (only if this form is submitted on paper)
- [Date]
*Delete or provide supplementary
information, as applicable.